Customer Information
This page provides key information to support our customers, including practical guidance on maintaining your heating system, details of our complaints procedure, and information about how we manage your personal data. Our aim is to be clear, accessible and helpful at every stage of your customer journey.
Looking after your heating system
Simple, practical advice to help you look after your heating system, prevent common issues and get the best performance from it.
Information on how to raise a complaint with us, what to expect form the process, and how we will work to resolve any concerns.
Details of how we collect, use and protect your personal information, how we use cookies on our website and how you can manage your preferences.
