Privacy Policy
HoBESCo is committed to protecting your privacy and handling your personal data in a transparent and responsible way.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us.
Who we are
HoBESCo (Hill of Banchory ESCo Limited) provides low-carbon, renewable heat network services to local communities.
For the purposes of data protection legislation, HoBESCo is the data controller of any personal information you provide to us.
What information we collect
We may collect and process the following personal information:
- Your name
- Email address
- Telephone number
- Postal address
- Bank account information (where relevant)
- Any information you provide when contacting us via the website, email or telephone
We do not knowingly collect special category (sensitive) personal data via this website.
How we collect your information
We collect information when you:
- Contact us via the website or by email
- Make an enquiry about our services
- Correspond with us by telephone or post
The website may also collect limited technical information such as IP address and browser type for security and performance purposes.
How we use your information
We use your personal information to:
- Respond to enquiries and correspondence
- Provide information about HoBESCo and our services
- Manage our relationship with customers, residents and stakeholders
- Comply with legal and regulatory obligations
We will only use your information where we have a lawful basis to do so.
Lawful basis for processing
Under UK data protection law, the lawful bases we rely on include:
- Consent – where you have contacted us directly
- Legitimate interests – for managing enquiries and communications
- Legal obligation – where required by law
Sharing your information
We do not sell or rent personal data to third parties.
We may share information:
- With trusted service providers acting on our behalf (e.g. IT or website support, external debt collection agencies), where necessary
- Where required to comply with legal or regulatory obligations
Any third parties we use are required to handle your data securely and in accordance with data protection law.
Data security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
Access to personal data is restricted to those who need it for legitimate business purposes.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting or regulatory requirements.
Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function correctly and improve user experience.
The HoBESCo website uses essential cookies only. These cookies are necessary for the operation of the website and enable basic functions such as page navigation and security.
We do not use cookies to:
- Track individual users
- Collect personal data for marketing purposes
- Share information with third parties for advertising
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
Your rights
Under data protection legislation, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data (in certain circumstances)
- Object to or restrict processing
- Request data portability
To exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
HoBESCo
Email: info@hobesco.com
Address: HoBESCo, Banchory Business Centre, Burn O’Bennie Road, Banchory, AB31 5ZU
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Updated: January 2026
