Question |
Answer |
| How long is my space heating and hot water contract? |
HoB ESCo
will supply your space heating and hot water for an initial period of
3 years. |
| How much will I pay? |
Our heat
energy and standing charge will be priced competitively. |
| How will my heat usage be metered? |
A heat meter
is attached to the heat exchanger. Heat meter readings will be taken remotely
by HoB ESCo, no access to your property will be required. |
| How will I be billed? |
You will
be sent a quarterly bill. |
| How will I pay? |
As noted
above, you will be sent a quarterly bill, however, you will have the
choice of paying by -
- Monthly standing order
- Quarterly direct debit
- Quarterly cash or cheque
|
| What if I want to switch supplier? |
You will
be free to switch supplier at the end of your initial 3-year contractual
period although this could affect the building's Standard Assessment
Procedure (SAP) rating. SAP is the Government's recommended energy
rating of dwellings and is used to fulfil requirements of the Building
Regulations. |
| Do I require a boiler in my home? |
No. Hot
water is piped to the Heat Exchanger in your home from a 1.1 Megawatt central
boiler. |
| How is heat energy transferred to my home? |
Heat is
transferred from the Heat Exchanger to you home's internal wet system. |
| Who owns the heat exchanger? |
The Heat
Exchanger is owned by HoB ESCo who is responsible for its servicing and
maintenance. |
| What if there is a fault with my heat exchanger? |
Bancon Homes
have supplied a thermal tank with elecric immersion heater as backup. |
| How do I
report a fault or problem? |
Faults
or problems should be reported to our 24-hour helpline. The number
will
be printed on your bills and correspondence from us.
|
